Who we are
Mentor Safety Consultants Inc.
Head office is located at 26 Cheswick Circle, London, Ontario N6E 3L6.
What personal data we collect and why we collect it
We collect information from you when you make a purchase, order a training session, join our private client section or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, business name and/or credit card information. You may, however, visit our site anonymously.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Private Client Section
Our private client section requires registration which we arrange with you after you have taken a course with Mentor Safety Consultants Inc. We will collect personal data from you in person, by telephone or via email and acquire your permission at that time. Once registered you may login to the private client section. The private section allows you to download client specific files, review client specific information and also provides private messaging with our staff.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Our contact forms require your permission in order to submit your personal information, such as name, email, address, telephone, etc. Our forms will include a checkbox requesting your approval to share the content of the form before the form may be submitted. If you do not want to provide your permission you may contact us by telephone.
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer and/or browser to remember your preferences.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look under your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features (which make your site experience more efficient) may be disabled and/or may not function properly.
Opting out: Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, the user can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use an SSL certificate when collecting sensitive data directly on our website. Any and all financial transactions, if any, are handled by a third party (eg: PayPal) which implements their own SSL certificate.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our web site uses Google Analytics, a service which transmits web site traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand web site traffic and web page usage.
Who we share your data with
When you make a purchase on our website we will share the necessary information to process your order with the payment processor you select (Paypal or Authorize.net) in the shopping cart during the purchase. This information is required in order to process the order.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience – Your information helps us to better respond to your individual needs.
- To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing the purchased product or service requested.
- To send periodic emails – The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
You can change your personal information by emailing us, firstname.lastname@example.org, or by telephone 519-870-6930.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How we protect your data
When placing an order we offer the use of secure servers (PayPal and Authorize.net). All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored.
PIPEDA (Personal Information Protection and Electronic Documents Act)
PIPEDA applies to the collection, use or disclosure of personal information in the course of a commercial activity. As specified by PIPEDA we must obtain an individual’s consent when collecting, using or disclosing an individual’s personal information.
Under PIPEDA, personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:
• age, name, ID numbers, income, ethnic origin, or blood type;
• opinions, evaluations, comments, social status, or disciplinary actions; and
• employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).
An individual may complain to the organization in question (Mentor Safety Consultants Inc.) or to the Office of the Privacy Commissioner of Canada about any alleged breaches of the law.
CAN SPAM Act
The CAN-SPAM Act is a Canadian law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Book an appointment or training course, send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
What data breach procedures we have in place
If for any reason there is a data breach involving personally identifiable information, we will promptly alert you of such a breach and block all activity to the site until the breach is secured. Once we have alerted you of such a breach, you may request to have any personal information removed from our site.